Digital humans are emerging as a cost-effective solution for government service halls, where they can handle routine inquiries and improve citizen experience. This article details a deployment using the Mofayunxing platform, which offers pre-built avatars and integration tools. The project achieved significant cost savings compared to traditional kiosks or human staff. Key lessons include the importance of natural language processing and seamless integration with existing government systems. As digital transformation accelerates in the public sector, such low-cost AI solutions become increasingly attractive.
A case study on deploying a digital human for government services using a low-cost platform.